Refunds & Cancellations
- By accessing any part of this website you agree to be bound by the following terms and conditions which you should read carefully. Digit Silk, available at website address: https://digitsilk.com, may change these conditions at any time without any prior notice. By your continued access and use of this website, you agree to be bound by the latest version of the site terms and conditions. Please check these periodically for any changes that may have been made.
- Cancellations & Refund :As a general rule, all sales made on www.digitsilk.com(Digit Silk) or any of its sub-domains are final once an order confirmation is sent from our side. So no cancellations are allowed therein. As a standard practice, there is no refund policy for online courses sold on Digit Silk or any of its sub-domains.
1. Refund cancellation policy
- Virtual Services(Counselling): Digit Silk honors refund request for services provided under the following exceptional circumstances: You will be charged as set forth on the payment page. If you are not able to attend the scheduled appointments, you may request a refund by emailing us at firstname.lastname@example.org within 7 days. The services guarantees the satisfaction of the clients and we are very particular about it. No refund will be done after successful service sessions.
- Digital Products(Downloadable): Digit Silk honors refund request for non-tangible (digital) products under the following exceptional circumstances:
- Duplicate Purchase: If an individual purchases a product twice by mistake, the intimation regarding the same may be provided within 2 days of purchase. After due satisfactory diligence, the refund may be initiated.
- Wrong product Purchased: A person may claim refund in case of wrong selection of product while making the payment. In such a scenario, the information regarding the same may be provided within 24 hours of purchase. Further, the product fee in such case may only be adjusted against another paid product(s) fee and not settled in cash.
- Non-delivery of the electronic product – download issues due to Digit Silk server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 24 hours from the time of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Digit Silk issues refunds within 3 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 24 hours from the time of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on Digit Silk’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Digit Silk tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 24 hours from the time of the purchase. Digit Silk reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
You may request a refund by emailing us at email@example.com .The refund will be processed subject to deduction of Promotional Discounts/Cash backs, GST/other taxes, administrative charges etc.
- We use our reasonable endeavors to ensure the accuracy of the information provided on the Digit Silk.
- We do not warrant or guarantee the accuracy, reliability or legality of any of the information contained in the Digit Silk.
- We makes no warranty that the contents of this site are free from infection by viruses or anything else which has contaminating or destructive properties.
- Reserves the right, at its discretion, from time to time to make changes to the information provided on the Digit Silk, or to alter the nature of the Digit Silk.
- Will not be liable to you under any circumstances whatsoever for any direct, indirect, consequential, punitive or special damages arising from your use of the Digit Silk.
- Will not guarantee the availability of the Digit Silk during maintenance of the website.
- Will not be responsible for the site content provided by advertisers including product/service performance claims, advertisement and/or sales promotions is the sole responsibility of such advertisers and they alone shall be liable for all disputes and liabilities arising therefrom and Digit Silk will in no way be responsible for it. Digit Silk and its affiliates, associates, agents or employees shall not be liable, at any time for any damages (including, damages for loss of profits or loss of business) arising in contract, or otherwise from the use of or inability to use the Site, or any of its contents, or from any act(s) or omission(s) a result of using the Site or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of information contained on the site.
- Has compiled data from a variety of sources on this website and reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Digit Silk may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.
- You are therefore advised to check the information provided to you through the Digit Silk service as any reliance that you place on the accuracy of that information is at your own risk. While users are offered free access to Digit Silk, Digit Silk reserves the right to discontinue these free promotions at any time and with no notice given.
3. Restriction on Use of the Digit Silk
- Users are permitted to read, print or download text, data and/or graphics from the site, for their personal and non-commercial use only. Any copies of these pages saved to disk or to any other storage medium be only used for subsequent viewing purposes or to print extracts for personal use.
- You may not integrate the Digit Silk into another internet/extranet except through our permission in writing from our customer relations department. Unauthorised access, redistribution, transmission and/or dealing with any information contained in this site, re- production in any other manner, either in whole or in part, is strictly prohibited, failing which strict legal action will be initiated against such users. You may not use automated scripts, software, spiders or any other automated means to perform searches on Digit Silk. Any attempt to extract or download significant amounts of data from Digit Silk or to compile a database from data obtained from Digit Silk is strictly forbidden. Please call our customer relations department on +91-9703185689 or e-mail: firstname.lastname@example.org for more information about such access. You are only entitled to use the information provided on the Digit Silk in responsible ways and this information may not be used in any malicious, illegal or anti-social activity. We reserve the right to suspend any accounts where a user has supplied Digit Silk with false information.
4. Intellectual Property
- The data and information contained on the Digit Silk, the software used to operate it, and the trademarks, logos, and other intellectual property used in connection with it are the property of Digit Silk No licence of any such intellectual property rights is granted to you as a result of your use of the Digit Silk.
5. The Rights of Digit Silk
Send you e-mails relating to your registration, purchase and account, including site upgrades. Keep a log file of all searches, which can be made available to data subjects and/or the law enforcement authorities.
7. Hyper Text Links to Third Party Sites
- Digit Silk may provide, through this Site, links to Web sites operated by others. If you decide to visit any linked site, you will be doing so at your sole risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Digit Silk makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Digit Silk or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of Digit Silk.
8. Information Provided By Users
- You agree that any material, information, and ideas that you transmit to this site shall become the property of Digit Silk No Transmissions shall be treated as confidential and proprietary and Digit Silk shall be under no obligation with regard to such information and shall be free to use, disclose, reproduce or distribute it to others without restriction. Digit Silk shall also be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever. You further agree that Digit Silk may use information about your demographics and use of this site in any manner. You agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make. Digit Silk does not solicit information from you for hosting on the website. Any information you send is sent so by you voluntarily and so Digit Silk is not liable to pay you any consideration for hosting the information sent.
- In consideration of posting the information sent by users on our website or obtained through the means of a cookie or sent by users; Users undertake to indemnify Digit Silk and keep it indemnified against all proceedings, claims, expenses and liabilities whatsoever which may be taken or made against or incurred by Digit Silk or by reasons of the premises.
- All Product and Services marks contained herein that are not Digit Silk or Digit Silk marks are the trademarks of their respective owners. References that we make to any names, marks, products or services of third parties or information do not, unless otherwise indicated, constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.
11. Jurisdiction as per Indian Laws
- These conditions shall be governed by and construed in accordance with Indian laws. All disputes are subject to jurisdiction of the courts of New Delhi, India. This website can be accessed from any place around the world. However, by accessing this website you agree that the laws of India, without regard to rules relating to conflict of laws, will apply to all matters relating to your use of this website. Users of this website accessing it from places outside of India acknowledge that they do so voluntarily and are responsible for complying with local laws. Digit Silk reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at the sole discretion of Digit Silk.
- These Site Terms and conditions constitute the entire agreement between the parties with respect to the subject matter hereof and this supersedes and replaces all previous or coexisting understandings/agreements, written/oral, with respect to the subject matter. If any of these conditions is determined by a court of competent jurisdiction to be illegal, invalid or otherwise unenforceable, that provision shall be severed from these conditions and the remaining provisions shall continue in full force and effect.
For any issue or query In case the customer have any issue/query he/she will contact +91-9703185689 number Or send mail on email id email@example.com and will be resolved on basis of severability of the complaint